general-information

Order protection with Onward Checkout+

By Prolon | Oct 14, 2026
We partner with Onward Checkout +, a third-party order protection provider, to offer customers additional protection for eligible purchases.
 
When you add Onward at checkout, you’ll enjoy the following perks:
  • 10% CashBack in store credit to use on future purchases.
  • 100% Satisfaction Guarantee within 90 days post-purchase.
  • Shipping Protection for theft, damage, or packages lost in transit.
  • Carbon Neutral Shipping to offset the CO₂ emissions from your shipment.
  • Priority Support to skip any lines and receive expedited resolutions.

We strongly recommend utilizing Onward Checkout + for all purchases.

Claims must be submitted directly through Onward Checkout + and are subject to Onward’s applicable eligibility requirements and claim filing deadlines. Coverage details, exclusions, and claim requirements are determined by Onward and may change periodically.
 
To submit a claim, visit:
 
Customers who do not purchase Onward Checkout + remain subject to L-Nutra’s Returns & Refunds Policy.
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