Accessibility statement

At Prolon, we want everyone, including people who use assistive technology, to be able to use our website and buy our products with confidence. Accessibility is part of how we build and maintain our site, not an afterthought. This page explains the standard we work toward, how we test our site and how to reach us if something gets in your way.

Our accessibility standard

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. This is a goal we work toward across our site, not a claim that every page already meets it. Parts of our site do not yet meet this standard, and we are working to close that gap.

What we do

We check our website with automated accessibility testing on a regular schedule, and we work to fix the issues we find over time. Our automated checks cover the WCAG 2.1 Level A and AA criteria that automated tools can detect. Automated tools cannot find every kind of barrier. This is ongoing work: as we release updates, we expect to find and fix more issues.

Known limitations

Some content on our site comes from third-party tools, such as chat, forms, product reviews and embedded video. We do not fully control these tools, and they may not meet the standard we aim for. If one of them gets in your way, please contact us.

Get help or share feedback

If you run into an accessibility barrier on our site, we want to hear about it. You can reach us by:

If you have trouble with any part of our site, including placing an order or finding product information, please contact us using any of the methods above and our customer service team can help you place your order or find the information you need.

Third-party sites

We use platforms such as Facebook, Instagram, X, YouTube and Pinterest to share news and information. We do not control these platforms, and they may have accessibility barriers we cannot fix. Each platform's own accessibility help is linked below.

Last updated: October 30, 2026